Even closer to customers

Rosenbauer starts service for firefighting vehicles in Karlsruhe


From April 1, 2014 Rosenbauer is expanding its service network for fire departments in Germany. At their site in Karlsruhe, firefighting vehicles will be maintained, repaired, and modernized in the future in addition to aerial rescue devices. This is the reason why the service area at Metz Aerials will be expanded to 3000 m2, equipped with a state of the art workshop infrastructure and its own Customer Service Team to support fire departments.

Service from A to Z


In addition to repair and maintenance of firefighting vehicle and the firefighting equipment built into the vehicles, the service offering includes an extensive catalog of services: from simple device inspection and rapid supply of fire departments with original spare parts, right through to customized full service agreements for vehicles and devices. The "Service-PLUS" package, for example, contains the inspection of all vehicle functions as well as the legally prescribed device inspection of pumps and portable pumps, but also of cable winches, lifting bags, jump rescuers, etc., including issuing the required inspection labels. In the framework of "Service-PLUS" agreements, all periodic and condition-oriented service activities are also performed such as the inspection of operating fluids, filters and seals, their replacement, if necessary, and smaller set-up work on the software side.

Customized contracts


Individual service agreements can be concluded for every requirement, on request vehicles will also undergo a complete general overhaul and be brought up to date. If they have to be in the workshop for a longer period of time due to a large repair or an upgrade, replacement vehicles can be rented. In addition to this, for Rosenbauer vehicles with service4fire a telematics solution is available for rapid incident support or for remote diagnosis and remote maintenance.

Twenty-one service locations in Germany


A total of 21 service stations are available to fire departments in Germany. Alongside the two Rosenbauer service centers in Luckenwald and Karlsruhe 19, sales and service partners guarantee an extensive after sales service network. In addition to this, Rosenbauer can also deploy mobile service technicians on request.