There is hardly any work that is more important than that of the fire service: rescuing, recovering, extinguishing, and protecting. The safety of people is always the top priority. The most important virtue for this mission is certainly readiness.
Fire departments place the highest requirements and expectations on themselves, but above all also on the vehicles and equipment. In operation, only 100% complete functionality and reliability count. As a basis for this, a preventive service concept for vehicles and equipment is essential to uphold these expectations and guarantee absolute reliability. Because as many people know, a poorly maintained roller shutter alone can have a negative impact on the smooth running of an operation. Many fault patterns also remain undetected during operation (for the time being), but without appropriate measures they can have a major impact.
We at Rosenbauer Customer Service have used our many years of experience and manufacturer know-how to develop service concepts and services to ensure the functionality and maximum longevity of the fleet, so that the fire services can concentrate on their main task: saving lives.
Every fire department, but also every vehicle, has individual requirements. To be able to respond accordingly, we have built up our services on a modular basis. This means that the services are perfectly tailored to the respective needs.
Our service packages at a glance:
Inspection BASIC: Our technicians check the fleet down to the smallest detail and inform customers personally and by means of a report on the condition of their vehicles. Any defects are immediately identified and communicated along with a recommendation for repair.
Service PLUS: We maintain vehicles and equipment in compliance with the recommended service intervals, check and carry out necessary adjustments. All this exclusively using original parts.
Service PRO: Our customer service maintains and calibrates the sensors of the lifting rescue equipment and updates the software of the electronic system. Our customers benefit from our many years of experience and expertise in the field of lifting rescue.
Service ALL-IN: The “Carefree Package” offers all-round support for the vehicle fleet, devices and equipment. And always 24/7. We not only plan and implement all service and repair activities, but we also offer vehicle warranty. This means that there is no administrative effort and the costs of the fleet remain easily calculable.
We therefore ensure that our customers can rely one hundred percent on their vehicles and equipment in the field – our Rosenbauer service technicians provide rapid and competent support for this, because they are masters of all disciplines: hydraulics and electronics, pump and engine technology as well as software-supported system diagnostics.