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| SUSTAINABILITY |
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Convincing
customers with quality
The job
fire services do is a highly responsible one. Rosenbauer supports them
in this with products that function reliably for years to come.
The three
criteria through which the company distinguishes itself from
competitors are innovation, functional design and system integration.
In the past few years, Rosenbauer has brought a slew of product
innovations to market: In 2012, 53% of Rosenbauer International
AG’s revenues were derived from new products that are no more
than five years old.
Fire
fighting equipment has to be operational for long times. This is why
the company assures the lasting quality of its products by means of
systematic quality management. This system is certified to ISO
9001:2008 and was also revalidated in 2012.
Worldwide after-sales support
Reliable
products, and equally reliable availability of spare parts, are a key
customer requirement. This is why the company’s after-sales
service operates a worldwide network of service stations and is on call
around the clock. Another contribution to sustainability that has been
encouraged in recent years is refurbishment: This involves older
vehicles being rehabilitated in their entirety, and refitted to the
very latest state of the art in terms of engineering and safety.
Continual innovation
Ensuring
the safety of firefighters in action is a central concern in product
development. The demands being made of fire services are constantly
evolving. For us, this means always being willing to innovate in a way
that stays closely tuned to what is happening ‘on the
ground’. We actively involve customers in the developmental
process. In this way, we have created the framework for systematically
gearing product development to the specific requirements of fire
services.
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