The Integrated Management System of the Rosenbauer Group encompasses not only quality and environmental management but also occupational health and safety.

The IMS is documented on the company's internal Web-platform as a central tool for controlling, and for letting employees see quickly which rules apply in any given case. All the main enterprise processes are designed with reference to management criteria, enabling process deviations to be recognized and corrected at an early stage. The interactions and influences of the various processes on quality, environment and workplace safety are displayed in a system of key metrics.

Not least, the consistent implementation of company policy and corporate objectives is reflected in the quality costs: Despite the high output in 2011, last year's quality costs were kept at the same level as in previous years. As a proportion of overall production costs (including chassis), they came to 1.39%, as against 1.38% in 2010.

The Integrated Management System was certified in a combined compliance audit in the reporting period. All the German and Austrian production sites are certified to ISO 9001:2008 (quality) and ISO 14001:2004 (environment); the Austrian production sites also have a OHSAS 18001:2007 (workplace safety) certification.